Tenants FAQ

We understand that there is a lot to consider when you are searching for a new place to rent. On this page, we want to answer some of the most common questions you may have.  We firmly believe in transparency. If you have any questions on our policies or renting process, please feel free to contact us at 307-367-8373.

 

What some of our tenants are saying!

“Milissa has been awesome to deal with over the last two years. Even on the weekends when I feel horrible bugging her she stepped up and took care of an issue we were having and made sure it was dealt with in a timely manner. I appreciate all she does for her tenants.! Keep up the awesome work milissa and team! – Heather Marie (Facebook)

“Excellent service, fair and professional. The staff exceeded my expectations and was willing to accommodate all my business needs. The personal interactions and individual care place this company head and shoulders above the rest. Highly recommended.” – Kyle Walker (Facebook)

 

How do you qualify tenants?
  • We will run a credit and criminal background check. Each background check is $50 per person over the age of 18 that will be living on the property. We ensure that you have met your financial obligations. We check to see if there are any collections outstanding from previous landlords or utility companies.
  • Previous rental history is checked to determine if payments were made as agreed and the property was properly maintained.
  • Gross monthly income is verified.
  • An application can be submitted via our website. We require a completed and signed application to be received from each person 18 years of age or older.
How much is the security deposit?
  • The security deposit is equal to the base rent amount.
  • Security deposits can not be used for the last months’ rent.
  • As long as you return the home in the condition you received it, you will recieve your deposit back, minus a $100.00 key lock change. We highly encourage all of our tenants to submit their move in property condition form, along with photos. At the end of the lease, we will compare our documentation to your documentation to make sure you are not charged for anything that you were not responsible for.
How can I be sure I will get my security deposit back?
  • The original lease term must be fulfilled (no early termination, rent paid in full, etc.)
  • The property is to be returned to the owner in the same condition as when you rented, ordinary wear and tear excepted. Again, we encourage all of our tenants to submit as much documentation as possible on the move in condition of the home.
  • At the time of move in, an inspection form is given to each tenant to complete. This is your means of detailing any defects and will be used as a reference document determining the condition of the property upon your exit.
  • The cleaning checklist must be completed and will be provided to you when you submit your intent to vacate.
Do you allow pets on your properties?
  • The pet restrictions vary property to property. Some properties may have size and breed restrictions. Feel free to contact us regarding your pet!
  • An additional pet deposit of $250 for the first pet and $150 for each additional pet will be required on those properties accepting pets. The pet deposit is fully refundable provided there are no damages upon move out.
  • No more than 2 pets per property.
  • Pets have to be over 2 years of age.
  • Only cats and dogs allowed.
  • Some properties charge an additional monthly pet  fee.
  • Upon your move out, all carpets are required to be professionally cleaned. Proof of this performed service is required.
  • We suggest renter insurance for pets.

**If you don’t meet some of these requirements, please give us a call! Some property owners are willing to make exceptions.

When can I see the properties?
  • Properties will be shown by appointments only as we try to respect the current tenant’s privacy. Please call the office anytime between 9 am – 5 pm Monday through Friday and by appointment only on Saturday to set up an appointment. You can also submit a request under “contact us.”
When is the rent usually due?
  • Rent is due on the 1st of each month with a 5-day grace period.
  • If rent is not paid by the 5th at midnight or arranagements have not been made, the tenant is charged a 10% late fee and the 3 day pay or quit is issued. 
How do I pay?
  • Payment must be paid with verified funds only (cashiers check, money order or paid online). We do not accept cash, credit cards, or personal checks. Payment during business hours may be  brought into the office from 9 am – 5 pm. Monday through Friday.
  • Payment after business hours may be done so by utilizing the rent drop box located to the left of the front door of the business office.
  • Pay your rent online through your Tenant Portal 24/7.
What if I decide to move before my lease is up?
  • You are still responsible for the rent until the end of the lease term or until it is re-rented. We will work with you to assist in getting the unit re-rented to a qualified tenant as soon as possible.
If I move-in mid-month, is that when I pay my rent each month?
  • No. For any move-in that occurs on a day other than the 1st, we charge pro­rated rent the second month of tenancy in order to bring the Rent Due Date to the first of each month. These terms will be in your lease agreement and explained to you at lease-signing.
Am I required to have Renters Insurance?
  • Tenants are not required to have renters insurance unless they have been allowed to have pets on the property. We strongly encouraged all tenants to obtain Renters Insurance to protect their household goods.
What is the procedure for moving out of my unit?
  • If your lease is about to end, that does not mean you are required to move, or that we anticipate a move-out. Rider Property Management, LLC will contact you approximately 45 days prior to the end of your lease to negotiate a lease renewal or extension. However, if you decide to move-out, you MUST turn in our written Intent to Vacate” of your intent to vacate. You can call and request this form, find it on your tenant website, or click here. Follow up with a call to the office to confirm receipt of the notice.
  • Please Note: If you are not moving out at the exact end of the month, prorated rent will be due which MUST be paid at the beginning of the month.
How do I set up my utilities?
  • The Utilities page on this site will provide you with links and contact information for county utility providers. Unless specified in your lease agreement, utilities at your rental property should be transferred into your name on the start date of your lease term.
How can I get documents for my tenancy?
  • You can call our office during business hours and request a copy, sign into your online account and download the document or click below:
  • Move-in Inspection Report
  • Intent to Vacate
  • Lead based Paint Brochure
  • Move-out Checking List
What upfront fees will I incur?
  • $50 Credit/Criminal Background Check.
  • $75 One time tenant leasing fee

More on the upfront costs:

Why do I have to pay?

Usually, a move-in fee is charged to a tenant upon signing their new lease. The fee serves to cover the costs of accomodating and processing new tenants, such as showings, signings, inspections,  and reprogramming security systems. A move-in fee is always non-refundable.

How is this different from a security deposit?

A security deposit is a lump sum paid by a tenant to a landlord at the beginning of their lease period. This deposit is essentially an insurance account that a landlord can draw from to fix any damage caused by the tenant. At the end of the lease period, whatever is left from the deposit must be returned to the tenant. A move-in fee does not get returned to the tenant at the end of the lease, but it is often a much smaller amount than a security deposit, which can be as much as two months’ rent. Because of this, some tenants prefer move-in fees. 

Contact Rider Property Management today and see what we can do for you!

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